Contact / Return and complaint

Return and change

 

HOW DO I MAKE THE RETURN / EXCHANGE?

1. Always mail us at info@pozehair.se prior to making a return, please be detailed in your description and enter your order number, which will also be your return number. Then send your return to: 

 
Poze International
Köpmangatan 12
151 71 Södertälje

Sweden

 

2. Refund and cancellation of the purchase occurs when we have received the products in return. Remember that you are responsible for ensuring that the package arrives to us in good condition. 

 

3. When changing products, tell us what you want to change to and any differences will be adjusted accordingly. Your new product will be sent as soon as we have received your return with the description. When replacing, you as a customer are responsible for the return costs. We will then send the new product free of charge. 

 

Important!

We will not refund hair extensions and cosmetic products that have been used.

When returning the product it should be unused with unopened packaging or it will not be accepted and will be returned to you. 

 

Hair that is returned must be in the package in the same condition it was delivered. Do not remove the hair from the cardboard base that it is attached to as these returns will not be accepted. To verify that the color suits you so you can carefully pull out the hair from the pack and hold it against your own hair. 

 

Complaint 

To make a complaint on a product, please fill in the form below and submit. When you have completed this, the product you wish to advertise should be sent to us, please state the full details including your order number. We will then contact you. Before you make the complaint on a product, ensure that it has been used according to the regulations and that you followed the care instructions that are included. 
 
If complaint relates to hair removal or other defects due to incorrect attachment, we refer you to the person / salon who performed the work, they are responsible for the work performed. We can not possibly guarantee the skills in hair extensions of the person who performed the work. 
 

This means that the right to claim does not include errors caused by normal wear and tear, improper use or attachment, use by other hair care products than Poze own or if you changed the origin of the product by coloring or other chemical procedures.  

 

Return and claim form

 

Type of case

 

Desired action*

 

Artiklar och antal

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Other information

Order number*
Invoice number
Company
Name
E-mail*
Describe your errand*

 
*Required information

 
 
 

WELCOME TO AN EXCITING WORLD OF HAIR EXTENSIONS

 
For most women, it is not taken for granted to be able to have long and luscious hair. This is something we have decided to change. Follow us to an exciting world of hair extensions where nothing is impossible. With the help of our modern products, you can be sure of a result that looks and feels magical. Thanks to our amazing team of hair stylists, scientists and craftsmen, we can develop new products that meets all needs and requirements. Poze is an international brand that is widely used in the fashion industry and the movie world. In the development of our products, we always respect the environment and place great emphasis on quality at every stage.
 
Join us in our exciting journey and let us inspire you with timeless styles and elegance that you can easily create with Poze hair extensions. You are welcome to contact our support team consisting of experienced hair stylists with years of experience and a passion for Hair Extensions.
 

Poze offers outstanding hair products developed for you! 

 
 

HAIR EXTENSIONS & HAIR PIECES

 
Hair Extensions is the international name for all types of Hair Extensions and includes all products. In our product range you will find the most popular Clip & Go / Clip On Extensions, Tape Hair Extensions, Hair Weft, Keratin Extensions and Magic Tip. We have developed products to offer you what suits your hair and fulfill your wishes. Poze Hair Extensions are available in all colors, shades and lengths with a superior quality. Our products have helped women around the world to fulfill the dream of a longer and fuller hair, let us help you with that dream!
 

Our products have helped women around the world to fulfill the dream of a longer and fuller hair, let us help you with that dream!